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Return Guide

Return Policy

Return Policy

We want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.

1. Return Window

You may return items within 7-14 days of receiving your order. The item must be unused, in its original packaging, and in the same condition that you received it.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products
  • Sale or discounted items
  • Items that show signs of use or damage

3. Return Process

To initiate a return:

  • Contact us at support@exclusivewatchcollection.com with your order number and reason for return.
  • Once approved, you’ll receive return instructions.
  • Please ensure the package is securely sealed and shipped back to us.

4. Refunds

Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. Refunds will be issued to your original payment method.

5. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.

6. Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.